"Thank You" for your purchase and for supporting GLOWOSAURS and The GLOWOSAURS Foundation.
We sincerely hope you love your GLOWOSAURS purchase(s); however if for any reason you are not completely satisfied with your purchase(s), you may request a refund as long as it's received to us within 30 days of your purchase delivery date, & the items meet our return criteria mentioned in this policy.
T-Shirts: You may Return or Exchange your Unworn/Unused T-Shirt(s) - With Tag(s) attached if there were any, & Original Product Bag(s), with an RMA# that you MUST request.
Stickers and Wall Decals: Sorry, GLOWOSAURS stickers and GlowBIG wall decals are not returnable.
Books: please see return policy at amazon.com
You may initiate your Return or Exchange by e-mailing us at support@glowosaurs.com, please include your Invoice Number & the Item(s) you would like to return/exchange.
Once you're Request has been Authorized an RMA Number will be e-mailed to you.
*IF you do not have an RMA# set up for your return/exchange - a 25% Restock fee will be charged.
**All Approved Returns & Exchanges must be Mailed to**
Care of Glowosaurs
ATTN: Returns & Exchanges - RMA#
1925 East Wagstaff Drive
Holladay, Utah 84117
- Purchase price refunds are subject to a 18% restocking fee. (25% without an RMA#)
- Refunds will be processed using the same payment type that was used for the Purchase. Please allow 5-7 business days to see funds back into your account.
- Any refund request received after the 30 days will receive in-store--online credit. Any and all Returns/Exchanges must be received within 30 Days of the Purchase Delivery Date.
- Any Returns & Exchanges must be received within 30 days of the Purchase Delivery Date.
- Customer is responsible for shipping item(s) back to us unless other arrangements have been made/offered.
- Any & all Product(s) that are Returned or Exchanged Must Include a Copy of your Original Invoice & your RMA number, without these 2 items we will Not be able to process your Return or Exchange.
- Return & Exchange Shipping Costs are your responsibility as the Customer unless other arrangements have been made by the Return & Exchange Dept. If a label is sent to you to return a Defective item & you choose to not have it replaced we will only refund you for the Product price that you paid, Shipping Not included.
- Any Returned or Exchanged Item(s) that arrive in Worn Condition & or Washed Condition will Not receive GLOWOSAURS.com Credit & the Worn/washed Product(s) will NOT be returned.
- Returns & Exchanges could take up to 14 business days to Process.
- If You made any purchases while a Promotion was running, You will be charged Full Retail Price for the difference or remaining Product(s) that were kept. **Example: The Promotion is: Purchase Any 3 Items or more & receive 10% off your entire order! If you Return any items out of the 3, You will be Charged Full Retail Price for the remaining kept items.
- GLOWOSAURS.com can not Guarantee that the same item(s) you are exchanging will be in stock (because we order limited quantities) in a different size. If this happens, You will receive Credit or we can suggest another item(s) at equal or less value. We are always adding New Products!
If you have any questions at all, Please don't hesitate to Contact us via email: support@glowosaurs.com or via U.S. Mail:
Care of Glowosaurs
1925 East Wagstaff Drive
Holladay, Utah 84117